Adults

Free two-year membership in ProtectMyID® from Experian®.

You must have received a letter with an activation code and be 18 years or older to enroll. The enrollment process requires personal information and each affected individual receiving a letter should complete their own enrollment. If you have children under 18 who were affected by this event, a separate letter will be sent to the parent or guardian with information on how to enroll in Family Secure®.

Enroll

Services for Minor Children

Free two-year membership in Family Secure® from Experian®.

Each child affected by this event will receive a letter in care of their parent or guardian allowing them to enroll in Family Secure, which provides monitoring for minors. These letters will include a distinct activation code. Only one adult in the household need enroll. You will be asked to provide information about yourself and affected children. For the highest level of coverage, adults who receive a letter should also enroll in ProtectMyID.

Enroll

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Call Experian directly on 888-451-6562 (outside the U.S., 479-573-6562). When enrolling over the phone, you will be asked for the engagement and personalized codes you received in your letter from CareFirst. If you already have an active Experian account you may need to use an alternate email address to enroll in a new account online or call Experian using the number above for help managing multiple accounts.

Benefits of Enrollment

Receive a free two-year membership in credit monitoring and identity theft protection services from Experian*

Individuals over 18 who receive a notification letter from CareFirst are eligible to enroll in ProtectMyID coverage. Each individual receiving a letter must enroll themselves as the enrollment process requires personal information. If you have dependents under 18 who were affected by this event, you will receive a separate letter on their behalf with directions on how to enroll in additional coverage through the Family Secure service to help protect their identities.

ProtectMyID for adults

Every affected adult may enroll in ProtectMyID services for two years (24 months). Membership gives you access to the following benefits free of charge:

  • Your Experian Credit Report
  • Daily monitoring of your Experian, Equifax and TransUnion credit reports for 50 potential indicators of fraud
  • Alerts for new accounts or potential fraud indicators across all three of your credit reports
  • Identity Theft Resolution Assistance – Experian’s dedicated Identity Theft Resolution agent who will walk you through the process of fraud resolution from start to finish. They will investigate each incident; help with contacting credit grantors to dispute charges and close accounts including credit, debit and medical insurance cards; assist with freezing credit files; contact government agencies. They can also assist with medical fraud.
  • It is recognized that identity theft can happen months and even years after a data breach. To offer added protection, you will receive ExtendCARE™, which provides you with the same high-level of Fraud Resolution support even after your ProtectMyID membership has expired, including support for medical fraud issues.
  • $1 Million Identity Theft Insurance that covers certain costs including, lost wages, private investigator fees, and unauthorized electronic fund transfers.

Family Secure product for minor dependents

If you have received a letter on behalf of dependents under 18 who are affected by this event, one adult in your household also can enroll in two years (24 months) free membership in Family Secure. One membership will cover any affected dependent. For the highest level of coverage, any affected adult receiving a letter should also enroll in ProtectMyID membership.

Parent or Legal Guardian receives the following benefits:

  • Daily monitoring of your Experian credit report with email notification of key changes, as well as monthly “no-hit” reports
  • 24/7 credit report access: Unlimited, on-demand Experian reports and scores
  • Experian credit score illustrator to show monthly score trending and analysis

Children receive:

  • Monthly monitoring to determine whether enrolled minors in your household have an Experian credit report
  • Alerts of key changes to your children’s Experian credit report

All Members:

  • Identity Theft Resolution Assistance – Experian’s dedicated Identity Theft Resolution agent who will walk you through the process of fraud resolution from start to finish. They will investigate each incident; help with contacting credit grantors to dispute charges and close accounts including credit, debit and medical insurance cards; assist with freezing credit files; contact government agencies. They can also assist with medical fraud.
Additional Steps You Can Take To Protect Your Identity
Obtain a copy of your credit report
You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is as follows:

Equifax
PO Box 740256
Atlanta, GA 30374
www.equifax.com
1-800-525-6285

Experian
PO Box 9554
Allen, TX 75013
www.experian.com
1-888-397-3742

TransUnion
PO Box 2000
Chester, PA 19022
www.transunion.com
1-800-680-7289

Notify your financial institution immediately of any unauthorized transactions made or new accounts opened in your name.

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Office of the Attorney General in your home state. Contact information for the Federal Trade Commission is as follows:

Federal Trade Commission
600 Pennsylvania Avenue,
NW Washington,DC 20580
http://www.ftc.gov/idtheft
1-877-438-4338

You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records.

Monitor your Explanation of Benefits

Review your Explanation of Benefits (EOB) from CareFirst. If you see services listed on your EOB that you have not received, please contact us immediately.